Q. Will the party start and end exactly on time?
Our game truck and Game Coach will arrive 10 to 15 minutes prior to the set “start time” of your party to get set up. The Game Coach will end the gaming and begin breakdown of the game truck 10 to 15 minutes prior to the “end time” to ready the game truck for the next event.
Q. What is the payment processing fee?
You will see a 3.5% payment processing fee when you book your party. This covers the cost of our payment processing gateway so that we may take payments online and reserve your spot immediately.
Q. How Many People can your game truck hold?
The NJ Game Truck video game theater allows up to 60 players at once, with fifteen high-definition screens (the most in the USA!) and our indoor and outdoor gaming stations. (Outdoor gaming stations are weather-dependent.)
Q. Is there an age limit to the gamers?
While people can start gaming at a very young age, we ask that our attendees be able to take direction from our Game Coach. We can provide a party for 6 yr old guests as long as there are parents or older siblings helping inside the theater during the party, otherwise we recommend video game parties for kids 7 yrs old and up.
Q. How much space does your Game Truck take up?
We require at least 50′ of fairly level space for parking, plus some room to pull in and out. We usually fit nicely in front of most homes but it is always good to check with your neighbors to give us a little extra room. Although our drivers are skilled we prefer to pull straight into the allotted space, parallel parking a large game truck is difficult. If your street is narrow and/or we will not have the room to turn around please notify us beforehand.
Q. Where can the NJ Game Truck be setup?
Our game truck is self contained so we can setup anywhere there is level parking; your home, public parks, businesses, schools, sports fields, churches, community centers, etc. If you are located in an area where there is little or no street-side parking available, consider having your event at a park or other open space (provided you obtain the proper permits necessary for our arrival.)
Q. Is it required to tip the Game Coach?
While tipping is never required, it is always appreciated if you feel our Game Coach has done a great job for your party or event.
Q. Do we need to supervise the party?
While parents or others are always welcome to observe or participate in the fun, it is normally not necessary. We do ask that at least one adult/host be present to help supervise younger kids. Every NJ Game Truck event includes one of our highly trained Game Coaches who will run the event for you. Our Game Coach may post photos and video clips on Facebook or our other social media channels. (We never identify children by name. Let your Game Coach know if you don’t want images/video shared.)
Q. Are food and beverages allowed inside the game trailer?
Due to our high quality theater and our commitment to the cleanest and most prestigious game truck in our industry we do not allow any food or beverages in our video game truck.
Q. What about bad weather?
Since our game truck is fully enclosed, insulated, and in a climate controlled environment, rain is never an issue and we will still show up for your party/event. If we’re expecting extreme rain, high winds or a severe storm that threatens the safety of our game theater or your guests, we hold the right to reschedule your event at a later time. We will do our best to find a rescheduled time that works best for both you and us.
Q. What video games are available to play?
We carry a fairly comprehensive selection of the latest and most popular video games ranging from E to M in ratings. You are welcome to bring in any of your games from home if we do not have a particular game your child enjoys. Video games in general are meant to be a social gaming experience so most of our games are multi-player games. Some are able to be linked together for an even more competitive and social gaming experience.
We also carry an assortment of virtual reality games, where players don a headset and use VR controllers to immerse themselves in the game. These games are generally more appropriate for adults and children age 12 and up.
Q. What is your cancellation policy?
A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $99 cancellation fee for all parties or events cancelled after payment is received. NO REFUND in the event of your party reservation being cancelled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.